I have been having trouble for ages trying to get information and in particulars photo's off my ipad or iphone onto my laptop which has windows 10. I came across a solution which I would like to share with you. It does not seem to be permanent but it works.
Attach ipad to computer via usb port then on computer
Go to Control Panel (right click mouse on first icon at bottom of screen),
click on view printers and devices,
Scroll down if you need to and you should find your ipad
Right click mouse on ipad icon and select troubleshooting
the computer will start "detecting problems"
after a bit it will ask fix this problem or ignore
So select the fix.
Your ipad will now be visible in File Explorer(left click on the first icon at bottom of screen)
Click on the ipad, and click on in my case the first or second icon to find what you want. Good Luck